To make an appropriate decision, a manager needs to be supported with qualified information and adequate knowledge in interpreting the information. A challenging situation arises when the manager has only limited time for formulating an appropriate decision. One of the solutions is to support the manager with a Knowledge-intensive System (KIS). The paper presents the findings of an evaluation of a KIS called Leading to Information Access (LIA). There are four principal components in the evaluation of LIA, namely (1) an acceptable satisfaction level in using LIA, (2) good assessment of LIA s performance, (3) an acceptable level of computer literacy, and (4) a high confidence of LIA s usefulness.
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机译：为了做出适当的决定，需要经理提供合格的信息和足够的知识来解释信息。当经理只有有限的时间来制定适当的决定时，就会出现具有挑战性的情况。解决方案之一是通过知识密集型系统（KIS）为经理提供支持。本文介绍了对KIS的评估结果，该评估称为Leading to Information Access（LIA）。 LIA的评估包含四个主要组成部分，即（1）使用LIA的可接受满意度，（2）对LIA性能的良好评估，（3）可接受的计算机知识水平以及（4）高置信度LIA的用处。
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